Non-profit & Community Organizations

The Help Desk for your Front Desk

Reduce call volume, find and share information quickly, and thrill your customers

Demo Mission Lens

It’s time to get Mission Lens if…

Frustrated with managing your ever-changing flow of information?

Routine calls are taking up too much of your time

65% of calls to local YMCAs are from existing members asking, e.g., “Is the pool open,” or to register for a daily activity, requiring valuable staff time.

Routine
Timely, accurate information is hard for staff to find

Information is spread across departments and branches in emails, binders, and webpages, with no easy way for to quickly find accurate answers

You don’t know if members are getting responses until they complain to you.

Member inquiries get lost in inboxes or on notepads, leading to frustration and inconsistent service.

Your members want instant actions, but can’t get them

Customers have come to expect easy ways to resolve their task or inquiry 24/7 based on their experience with other national brands.

Find the Perfect Plan for Your Mission

Choose a plan that fits your needs and take your vision to the next level
Improve staff performance & escalate customer concerns
Performance
  • Ticketing System
  • Integration with Daxko
  • Sync knowledge base with website
Call FOR PRICING
Automate Customer Support and Sales with customer facing chat agents
Accelerator
  • Customer-facing SMS & Web agents
  • Auto-respond to customer inquiries
  • Drive sales and service
  • Integration with Daxko
  • Ticketing System
  • AI Agents for internal documents
Call FOR PRICING

Frequently Asked Questions

 The platform supports schedules, policies, staff-specific information, and more in formats like PDF, Word, and Excel.

 Not at all! If someone can type a question into Google, or upload a file, they can use our AI search tool.

 Users can flag unanswered questions, and there’s a feedback loop to improve responses.

Yes, responses can be tailored per location.

 Users can receive notifications via email or in-app alerts based on package.

 Yes, we use data segregation and encryption to ensure privacy. The platform supports role-based access control so you can control which users have access to updating or viewing information.

 There’s a rating system for feedback, and unanswered questions can escalate to an admin.

 Comprehensive training resources will be provided for document uploads, chatbot use, and role-specific functions.

Comprehensive training resources will be provided for document uploads, chatbot use, and role-specific functions.

You can easily customize your dashboard with your company name and logo.

Ready to Streamline Your Operations?

Join the organizations that trust our platform.

Book A Demo