The Help Desk for your Front Desk
Reduce call volume, find and share information quickly, and thrill your customers
It’s time to get Mission Lens if…
Frustrated with managing your ever-changing flow of information?
Routine calls are taking up too much of your time
65% of calls to local YMCAs are from existing members asking, e.g., “Is the pool open,” or to register for a daily activity, requiring valuable staff time.
Timely, accurate information is hard for staff to find
Information is spread across departments and branches in emails, binders, and webpages, with no easy way for to quickly find accurate answers
Calendar sync with Outlook and Google Calendar
Keep your Y’s shared calendars, such as room rentals, staff schedules and events, in one place. MissionLens connects to the one Microsoft 365 or Google account your Y creates for MissionLens, and keeps the calendars you choose in sync both ways. Changes made in MissionLens appear in Outlook or Google Calendar, and changes made there appear in MissionLens within minutes. MissionLens only works with calendars owned by that account and linked by your administrator. It never reads staff members’ personal calendars. See our Privacy Policy for how we handle calendar data.
You don’t know if members are getting responses until they complain to you.
Member inquiries get lost in inboxes or on notepads, leading to frustration and inconsistent service.
Google Listings
Keep your Google Business Profile hours and closures up to date, straight from your dashboard.